This project introduced a self-service Progressive Web Application for drivers arriving at logistics checkpoints. The system replaced a manual registration process that caused long queues, operational bottlenecks, and poor driver experience. The solution integrated directly with SAP Transportation Management (SAP TM) and allowed drivers to independently register, book loading slots, and manage their queue position.
2023
PRODUCT DESIGNER
The project focused on three objectives:
1. Digitize the check-in process
Allow drivers to independently register and manage their queue.
2. Reduce waiting time
Enable drivers to book loading slots in advance.
3. Improve operational transparency
Provide real-time queue visibility for drivers and logistics teams.
The product design process included several research steps.
User Interviews
Drivers were interviewed to understand their real workflow and pain points at logistics checkpoints.
Workflow Analysis
The existing queue process was mapped to identify inefficiencies.
Usability Testing
Prototypes were tested with real drivers to ensure clarity and ease of use.
The final product was a Progressive Web Application designed for fast access and ease of use.
Key features:
• driver self-registration
• loading slot selection
• queue status visibility
• booking cancellation and rescheduling
The interface was optimized for drivers with different levels of technical experience, prioritizing clarity and minimal interaction steps.
The solution improved logistics workflow efficiency:
Reduced average wait time from 13-16 hours to 8-9 hours
85% of shipments processed through the PWA
Increased driver satisfaction and improved operational efficiency
Seamless integration with SAP TM for real-time updates
This project introduced a self-service Progressive Web Application for drivers arriving at logistics checkpoints. The system replaced a manual registration process that caused long queues, operational bottlenecks, and poor driver experience. The solution integrated directly with SAP Transportation Management (SAP TM) and allowed drivers to independently register, book loading slots, and manage their queue position.
2023
PRODUCT DESIGNER
The project focused on three objectives:
1. Digitize the check-in process
Allow drivers to independently register and manage their queue.
2. Reduce waiting time
Enable drivers to book loading slots in advance.
3. Improve operational transparency
Provide real-time queue visibility for drivers and logistics teams.
The product design process included several research steps.
User Interviews
Drivers were interviewed to understand their real workflow and pain points at logistics checkpoints.
Workflow Analysis
The existing queue process was mapped to identify inefficiencies.
Usability Testing
Prototypes were tested with real drivers to ensure clarity and ease of use.
The final product was a Progressive Web Application designed for fast access and ease of use.
Key features:
• driver self-registration
• loading slot selection
• queue status visibility
• booking cancellation and rescheduling
The interface was optimized for drivers with different levels of technical experience, prioritizing clarity and minimal interaction steps.
The solution improved logistics workflow efficiency:
Reduced average wait time from 13-16 hours to 8-9 hours
85% of shipments processed through the PWA
Increased driver satisfaction and improved operational efficiency
Seamless integration with SAP TM for real-time updates
This project introduced a self-service Progressive Web Application for drivers arriving at logistics checkpoints. The system replaced a manual registration process that caused long queues, operational bottlenecks, and poor driver experience. The solution integrated directly with SAP Transportation Management (SAP TM) and allowed drivers to independently register, book loading slots, and manage their queue position.
2023
PRODUCT DESIGNER
The project focused on three objectives:
1. Digitize the check-in process
Allow drivers to independently register and manage their queue.
2. Reduce waiting time
Enable drivers to book loading slots in advance.
3. Improve operational transparency
Provide real-time queue visibility for drivers and logistics teams.
The product design process included several research steps.
User Interviews
Drivers were interviewed to understand their real workflow and pain points at logistics checkpoints.
Workflow Analysis
The existing queue process was mapped to identify inefficiencies.
Usability Testing
Prototypes were tested with real drivers to ensure clarity and ease of use.
The final product was a Progressive Web Application designed for fast access and ease of use.
Key features:
• driver self-registration
• loading slot selection
• queue status visibility
• booking cancellation and rescheduling
The interface was optimized for drivers with different levels of technical experience, prioritizing clarity and minimal interaction steps.
The solution improved logistics workflow efficiency:
Reduced average wait time from 13-16 hours to 8-9 hours
85% of shipments processed through the PWA
Increased driver satisfaction and improved operational efficiency
Seamless integration with SAP TM for real-time updates